Warranty Terms & Conditions
Warranty Coverage
- Product: Leather Shoes
- Warranty Duration: 1 to 2 Year based on the product type from the date of purchase
-
Warranty Covers:
- Pasting Issues: Defects related to improper or faulty pasting of the shoes.
- Outer Sole: Manufacturing defects affecting the durability or quality of the outer sole.
Terms & Conditions
Warranty Validity:
- The warranty is valid for 1 to 2 years based on the product type from the date of purchase, provided the shoes are used under normal conditions and proper care is taken.
Coverage Limitations:
- The warranty covers only manufacturing defects in pasting and outer sole.
- It does not cover:
- Normal wear and tear.
- Damage caused by improper use or maintenance.
- Water damage or exposure to extreme conditions.
- Accidental damage, cuts, or abrasions caused by misuse.
Exclusions:
- Leather aging, wrinkles, or changes in texture due to natural wear.
- Damage from repairs or alterations done by unauthorized service providers.
Claims Process
To make a warranty claim:
- Provide Proof of Purchase: A valid purchase receipt and warranty card is required.
- Contact Us: Reach out to our customer service within the warranty period with details of the defect.
- Product Inspection: We may require you to bring or send the product to our main outlet.
Repair/Replacement Policy
- If a manufacturing defect in pasting or the outer sole is confirmed, the shoes will either be:
- Repaired, or
- Replaced (subject to availability).
- No refunds will be issued under the warranty unless replacement is not possible.
Contact Information
- Store/Manufacturer Name: Marksfairwale by Addro
- Address: Shop No FF 45, First Floor, Lavish shopping mall, near Teen Talwar, Block 8 Clifton, Karachi, Pakistan
- Customer Service: 0330 3975681 | addrostore@gmail.com
- Website: addrostore.com
Important Reminder
Keep this warranty card and your purchase receipt safe. Both documents are required for any warranty claims.